Privacy,
Clearly Explained.

Exotic Kitchen Cabinets Ltd. provides custom cabinetry and related design, measurement, project and installation services. This policy applies to personal information handled through exotickitchencabinets.ca and related communications arising from website enquiries and appointments.

Our business operates from workshop locations in Alberta and serves customers across Canada. Depending on the circumstances, Alberta's Personal Information Protection Act (PIPA) and/or Canada's federal Personal Information Protection and Electronic Documents Act (PIPEDA) may apply to our handling of personal information.

We limit collection to information reasonably connected with your enquiry, appointment, project, website use or our legitimate business operations.

Please do not send highly sensitive information through our general website forms unless we specifically request it for a clear business purpose.

Personal information may be collected when you:

• book a design and measurement appointment;
• submit the website contact or project enquiry form;
• email us or communicate with us through WhatsApp;
• provide project measurements, design references, photographs or other project information;
• visit or interact with our website; or
• arrive at the website through an advertisement or another referral source.

Some technical information is collected automatically by the website, hosting environment, security tools and advertising measurement technologies.

We may use personal information to:

• respond to questions and project enquiries;
• schedule, confirm, administer and follow up on appointments;
• understand the room, project type, location and design requirements;
• prepare or discuss design directions, measurements, quotations and project next steps;
• communicate by email, telephone or WhatsApp in connection with your enquiry;
• maintain business records and customer service history;
• protect the website against spam, abuse, fraud or security threats;
• measure website and advertising performance;
• improve our website, services and enquiry experience; and
• meet legal, accounting, regulatory or dispute-resolution requirements where applicable.

We do not sell personal information. We do not use information submitted for a cabinetry enquiry for an unrelated purpose without appropriate authorization.

Appointment bookings

When you book an appointment, we use the information provided to create the booking, manage availability, confirm the appointment, communicate relevant details and support the project enquiry.

Contact form

When you submit our contact form, the enquiry is sent to our business email so we can respond. The form may also prepare a WhatsApp message containing the information you entered, as explained below.

Email

Messages sent to our business email may be stored in our email systems as part of ordinary customer communication and business record keeping.

Our website may open WhatsApp with a message already filled using details from your enquiry. Opening a prefilled message does not by itself send the message. You review the message and choose whether to press Send in WhatsApp.

If you choose to send a WhatsApp message, information in that message is processed through WhatsApp/Meta under their own terms and privacy practices. WhatsApp is a third-party service and is not operated by Exotic Kitchen Cabinets Ltd.

You can review WhatsApp's privacy information at WhatsApp Privacy Policy ↗.

Google Ads conversion measurement

We use Google Ads conversion measurement to understand whether advertising leads to meaningful actions on our website, such as a successfully completed appointment booking. Google advertising technologies may use cookies or similar identifiers to associate an ad interaction with a later website conversion.

Conversion measurement may involve information such as advertising identifiers, ad-click information, page activity and conversion-event information. We use this information to measure campaign performance and improve advertising decisions.

Cookies

Cookies and similar storage technologies may be used for website functionality, security, advertising measurement and analytics where such technologies are enabled. You can control or delete cookies using your browser settings. Disabling some technologies may reduce measurement accuracy or affect certain website functions.

Consent controls

Where consent is required by applicable law or platform policy, we may use website consent controls to manage advertising or analytics storage choices.

For more information, see Google's Privacy Policy ↗ and Google's Advertising information ↗.

We may disclose personal information to service providers only where reasonably necessary for our operations, service delivery, communication, security or advertising measurement. Examples may include:

• website hosting and infrastructure providers;
• email delivery and mailbox providers;
• appointment/booking systems used on our website;
• website security and anti-spam services;
• Google for configured advertising and conversion measurement;
• WhatsApp/Meta when you choose to communicate through WhatsApp; and
• professional advisers or authorities where disclosure is required or permitted by law.

Some service providers may process or store information outside your province or outside Canada. When information is handled in another jurisdiction, it may be subject to the laws of that jurisdiction.

Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, ongoing customer or project administration, legitimate business records, legal requirements, accounting, dispute handling or security. Retention periods may differ depending on the type of information.

Safeguards

We use reasonable administrative, technical and organizational safeguards appropriate to the nature of the information. These may include access controls, protected accounts, server and website security measures, anti-spam controls and limiting access to people who need information for a business purpose.

No internet transmission, email system or electronic storage method can be guaranteed to be completely secure. Please avoid sending unnecessary sensitive information through ordinary website forms or email.

Subject to applicable law and permitted exceptions, you may contact us to ask about personal information we hold about you or to request access or correction. You may also withdraw consent for a particular optional use where consent is the basis for that use, subject to legal or contractual restrictions and reasonable notice.

We may need to verify your identity before providing access to personal information.

Children

Our website and cabinetry services are intended for people arranging or considering home and property improvement services. We do not knowingly design our website to collect personal information directly from children for marketing purposes.

External links

Our website may link to Google Maps, Instagram, Facebook, WhatsApp or other third-party services. Their privacy practices are controlled by those third parties. We recommend reviewing the privacy information of any external service you choose to use.

We may update this Privacy Policy when our website, services, technology or legal requirements change. The current version will be posted on this page with an updated date.

Privacy questions

For privacy questions, access/correction requests or concerns about information submitted through this website, contact:

Exotic Kitchen Cabinets Ltd.
Email: sales@exotickitchencabinets.ca

If a privacy matter is subject to Alberta's PIPA or federal PIPEDA, you may also have the right to raise the matter with the applicable privacy regulator.